Shipping policy
Shipping Policy
Thank you for shopping with our brand. This Shipping Policy explains how and when your order will be processed and delivered.
Order Processing
All orders are processed within 1 business day after payment is confirmed. Processing times may be extended during high-demand periods, sales, holidays, or due to unforeseen circumstances. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times vary by destination and carrier and are provided at checkout. Delivery times are estimates only and are not guaranteed.
Domestic Shipping
Domestic orders typically arrive within 3–10 business days after shipment, depending on the shipping method selected and your location.
International Shipping
International orders may take 7–30 business days to arrive depending on the destination, customs processing, and carrier delays. International customers are responsible for any customs duties, taxes, or import fees required by their country.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Shipping Delays
We are not responsible for shipping delays caused by the carrier, weather conditions, customs inspections, or incorrect or incomplete shipping information provided by the customer.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost, please contact the carrier directly using the tracking information provided.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.
Changes and Cancellations
Once an order has been placed, it cannot be modified or cancelled after processing has begun.
Contact Information
If you have any questions regarding shipping, please contact us through our official support channels.
This policy is subject to change at any time without notice.